At Lady Club Apparel, we want you to be satisfied with your purchase. If you receive an eligible product that has an issue, you may contact us regarding a return or exchange.
1. Eligibility
A return or exchange request may be considered in cases such as:
- Wrong product received
- Incorrect size sent by Lady Club Apparel
- Product received damaged
- Manufacturing defect
- Product significantly different from the ordered item
The product must be unused, unworn, unwashed, and in its original condition with its original packaging and tags, where applicable.
2. Size Exchanges
If you ordered the wrong size, an exchange may be possible depending on product availability and the applicable conditions.
Customers should contact us before sending any product back.
Size availability cannot be guaranteed.
3. Non-Returnable Items
For hygiene and product-safety reasons, certain products may not be eligible for return or exchange.
Items that have been worn, washed, altered, damaged by the customer, or returned without original packaging/tags may not be accepted.
4. Exchange Process
To request an exchange, contact us through WhatsApp or email with:
- Order number
- Customer name
- Phone number
- Reason for exchange
- Clear photographs/videos of the product where required
Our team will review the request and provide further instructions.
Please do not send products back without contacting us first.
5. Inspection
All returned products may be inspected before an exchange or other resolution is approved.
If the returned product does not meet the applicable return conditions, the request may be declined.
6. Exchange Availability
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, Lady Club Apparel may provide an alternative resolution where applicable.
7. Contact Us
For return or exchange requests:
Email: ladyclubapparel@gmail.com
WhatsApp: +92 335 8243570
Please include your order number when contacting us.
Refund Policy
At Lady Club Apparel, refunds are handled according to the circumstances of the order and the applicable return/exchange conditions.
1. Refund Eligibility
A refund may be considered where an eligible order cannot be fulfilled or where a return has been approved and a refund is applicable.
Refunds are not automatically available for every return or exchange request.
2. Refund Requests
If you believe you are eligible for a refund, please contact us with:
- Order number
- Customer name
- Phone number
- Reason for the refund request
- Relevant photographs or other evidence, where required
Our team will review the request and inform you of the next steps.
3. Approved Refunds
Once a refund is approved, the applicable refund amount will be communicated to the customer.
For payments made through a payment provider, the refund may be processed through the original payment method where possible.
Processing times may depend on the relevant payment provider or financial institution.
4. Cash on Delivery Orders
For Cash on Delivery orders, any approved refund arrangement will be communicated individually by our customer support team.
Additional information may be requested to process the refund.
5. Non-Refundable Situations
A refund may not be provided where:
- The product has been used, washed, altered, or damaged by the customer
- The product does not meet the applicable return conditions
- The customer provided incorrect delivery information
- The customer simply changes their mind after receiving a product, where no applicable return right or offer applies
- The request falls outside the applicable return/exchange conditions
6. Contact
For refund-related questions or requests:
Email: ladyclubapparel@gmail.com
WhatsApp: +92 335 8243570
Contact Us
Have a question about an order, product, delivery, exchange, or anything else? Our team is here to help.
Lady Club Apparel
Customer Support
WhatsApp: +92 335 8243570
Email: ladyclubapparel@gmail.com
For faster assistance regarding an existing order, please include your order number and the phone number used when placing the order.
Order & Product Support
For assistance with:
- Order status
- Product information
- Size-related questions
- Delivery
- Returns and exchanges
- Refunds
- General inquiries
Please contact us through WhatsApp or email.
We will review your request and respond as soon as reasonably possible.
Lady Club Apparel - Fashion Made for You